About Us - The Mould Company
Who We Are
Highly qualified and motivated professionals
Lee Waterhouse began his career in the remedial property works sector over 20 years ago, starting as a clean and clear removal operative. In those early years, he carried out domestic removals and VOID property clearances, gaining valuable hands-on experience. Through hard work and dedication, Lee progressed to the role of Operations Manager, where he spent several years overseeing mould removal projects. He managed multiple teams of operatives and regularly liaised with customers, councils, and housing associations to ensure effective and efficient service delivery.
While Lee took great pride in his work, he often felt that something was missing—particularly when it came to long-term customer satisfaction. He recognised that simply removing mould wasn’t enough; the root causes needed to be identified and addressed to prevent it from returning. This insight led him to envision a more comprehensive, customer-focused service—one that not only removed mould but also diagnosed underlying issues and offered targeted solutions to correct them.
This vision became the foundation of The Mould Company, and under Lee’s leadership, it continues to grow—driven by a commitment to quality, integrity, and long-lasting results for every client.
Dedicated to providing exceptional service!
At The Mould Company, we are committed to delivering a highly efficient, end-to-end service you can rely on.
Every client is supported by a dedicated customer service team assigned to their specific area or council, ensuring clear communication and regular updates throughout the entire process.
With years of experience in property maintenance and specialist cleaning, we understand the importance of a thorough property inspection. That’s why we’ve developed our own in-house inspection reports, which can be tailored to meet your specific needs and requirements.
Our innovative mould treatment methods are designed not only to eliminate mould effectively but also to protect your property from future issues—offering long-term peace of mind and healthier living environments.
Meet Our Team!
What truly sets us apart is our unwavering commitment, dedication to customer satisfaction, and a hardworking team that goes above and beyond on every job.
Company Director
Lee Waterhouse
Lee is the founder and driving force behind The Mould Company. With over 15 years of experience in the mould remediation sector, he brings a wealth of knowledge and hands-on expertise to every project. Lee is passionate about delivering high-quality, long-lasting results for clients and is committed to raising industry standards. His leadership, attention to detail, and customer-first approach have been key to the company’s growth and success.
When he’s not overseeing operations or supporting the team, Lee is always looking for new ways to innovate and improve the services we offer.
Company
Director
Catherine Lister
Catherine brings a strong background in sales and customer service to The Mould Company, with several years of experience leading teams in the renewable energy sector. Before joining us, she was a team leader at one of the UK’s largest PV (solar panel) suppliers, where she developed a reputation for delivering excellent customer care and driving team performance.
At The Mould Company, Catherine ensures every client receives clear communication, prompt support, and a smooth service from start to finish. Her friendly, professional approach helps make our customers feel valued and well looked after at every stage of their journey with us.
Business Development Manager
Phil Storey
Phil has over 10 years of experience in the mould remediation sector and has built a reputation for forming strong, lasting relationships with clients. Since joining The Mould Company, he has been a driving force behind our expansion, playing a key role in identifying new opportunities and helping the business grow.
As Business Development Manager, Phil is focused on taking TMC to the next level—whether that’s through building new partnerships, expanding our service offerings, or entering new markets. His passion for growth, combined with his deep industry knowledge, makes him a vital part of our future.
HR & Marketing Manager
Danielle Heap
Danielle brings a strong background in customer service and a keen eye for detail to her role at The Mould Company. With experience across a range of customer-focused environments, she excels at understanding client needs and ensuring our brand is represented with clarity and professionalism.
As HR & Marketing Manager, Danielle leads our marketing efforts in collaboration with the Business Development Manager, helping to grow awareness of TMC and reach new audiences. She is also currently undertaking a formal HR qualification to further enhance her skills and support the development of our team. Her drive, creativity, and commitment make her an invaluable part of the company’s ongoing success.
Customer Account Manager
Zoe Johnson
Zoe has a wealth of experience in account management, customer service, and maintenance planning within the building and insurance sectors. Before joining The Mould Company, she worked on property subsidence insurance claims, gaining a strong understanding of property maintenance and customer care.
Since joining TMC nearly 12 months ago, Zoe has become a key point of contact for one of our largest council clients. She works closely with housing officers and inspectors to coordinate and complete a high volume of remedial works, ensuring everything runs smoothly from initial instruction through to completion. Her organisation, communication skills, and client-focused approach make her an essential part of our team.
Administration Assistant
Ruby Lowther
Ruby joined The Mould Company nearly 12 months ago as an apprentice, fresh from college and eager to learn. Since then, she has successfully completed her apprenticeship, earning certifications in Microsoft Office programs, time management, and effective communication within an organisation.
Ruby now works closely alongside our Customer Relations Manager, Catherine, assisting with scheduling inspections and handling incoming customer enquiries. Her positive attitude, growing skillset, and willingness to take on new challenges make her a valued member of the team and a great support to both colleagues and customers
At The Mould Company, we pride ourselves on delivering an exceptional level of service from start to finish. All of our operatives wear branded TMC uniforms, carry valid ID badges, and undergo annual DBS checks—providing reassurance to tenants and ensuring complete confidence in the professionalism and integrity of the team entering their homes.
Here are some of our favourite comments!
- "the operative was very nice, polite and did a very good job!"
- "very polite, very happy with the work completed"
- "what a fantastic job you have done"
- "very polite, tidy and did a fantastic job"
- "fab service from start to finish!"
Get in Touch Today
Ready to Eliminate Mould?
Contact us to learn more about our services and how we can help you maintain a healthy living environment for your tenants.